Store Policies

Returns

We offer a 90 day return policy on RE-vibe.  If for some reason you are unsatisfied with your purchase, please contact us directly at 919-813-0427 and we will provide a Return Merchandise Authorization (RMA) number and return form to submit with your return. 


To qualify for a refund, all of the following criteria must be met:

  •   A Return Merchandise Authorization (RMA) must be requested within 90 days of your delivery date. 
  •   Returned product(s) must be undamaged.
  • All components originally included with your purchase must be included with your return.
  • A copy of the receipt and the completed RMA form (with RMA number) must be included along with your returned product.

What FokusLabs Will Do

FokusLabs will refund the purchase price of units found to be eligible for return.

How to Receive a Refund

In order to be eligible for a refund you must meet all required criteria and conditions.  If you wish to return your RE-vibe, please contact us directly at 919-813-0427 and we will provide a Return Merchandise Authorization (RMA) number and return form to submit with your return   Once you have an RMA number you can then send your RE-vibe with a copy of the receipt and a completed return form including RMA number to:

FokusLabs, Inc.
3331 Heritage Trade Drive Suite 101
Wake Forest, NC 27587

Additional Conditions:

  • Eligible refunds will be processed and paid within 2 weeks of FokusLabs’ receipt of returned product.
  • FokusLabs will cover all shipping charges for returns and you shall assume all risk of loss or damage to the Product while in transit to FokusLabs.

Limited One Year Warranty

What is Covered under

This warranty covers any defects in materials or workmanship in your RE-vibe.

How Long Coverage Lasts

This warranty runs for one year from the date you purchase your RE-vibe.  

What is not Covered

Batteries, or any problem that is caused by abuse, misuse or an act of God (such as a flood) are not covered.  Also, consequential and incidental damages are not recoverable under this warranty.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What FokusLabs Will Do

FokusLabs will repair or replace any RE-vibe that proves to be defective in materials or workmanship.

How to Get Service

In order to be eligible for service under this warranty you MUSTprovide a copy of your original purchase receipt.
If something goes wrong with your RE-vibe
, please contact customer support immediately at 919-813-0427 or Support@FokusLabs.com.  Subsequently, an RMA (Return Merchandise Authorization) number and return form may be issued to you.  If this occurs you can then send your RE-vibe postage paid with a completed return form including RMA number to:

FokusLabs, Inc.
3331 Heritage Trade Drive Suite 101
Wake Forest, NC 27587

If the RE-vibe you return to us is found to be defective in materials or workmanship during the one-year warranty period, we will repair or replace the product at no expense to you.  We will send you a replacement product at the address you specify to us (US only).  FokusLabs will provide standard shipping for all units found to be defective under the aforementioned conditions of ‘defective materials or workmanship’.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Disclaimers, Risks & Prohibited Use

Disclaimer of Medical Liability .  RE-vibe is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or condition, nor is it a substitute for any professional medical advice, diagnosis or treatment.  Accordingly, FokusLabs does not provide any warranty or representation with respect to the merchantability, fitness or suitability of RE-vibe for treating any medical condition.  Because RE-vibe is not a medical device, it has not been manufactured in accordance with quality standards that may be necessary for materials intended for use in medical device applications and FokusLabs has not sought or received any rulings from the U.S. Food and Drug Administration as to the safety or effectiveness of the RE-vibe for medical purposes.  Purchasers of the RE-vibe proposing to evaluate or use the RE-vibe for a medical purpose should rely upon qualified medical professionals before doing so. If you have a medical or heart condition, consult your doctor before using the RE-vibe .  If you experience a medical emergency, stop using RE-vibe and consult with a medical professional.

Skin Irritation .  If you notice any signs of skin redness, swelling, itchiness, or other skin irritation from using your wristband, please discontinue. Continued use, even after symptoms subside, may result in renewed or increased irritation. If symptoms persist, consult your doctor. Do not wear your RE-vibe wristband more than twelve consecutive hours.  Doing so can lead to skin irritation or chafing.  Prolonged contact may contribute to skin irritation or allergies in some users.

Product Risks .   RE-vibe contains electrical equipment that could cause injury if not handled properly. This product is not a toy and should be used under adult guidance.  Do not allow children or pets to play with the product. The product includes/contains small components that can be a choking hazard. Do not use your RE-vibe product if the unit is cracked or damaged. Substances in this product and its battery may harm the environment or cause injury if handled and/or disposed of improperly. Do not dispose of your RE-vibe product in a fire. The battery could explode.  Be sure to remove from person/charger and cease use if your RE-vibe product feels warm or hot to the touch and contact customer service immediately, at 919-813-0427 or Support@FokusLabs.com

Prohibited Uses.  Do not submerge your RE-vibe in water.  Do not expose your RE-vibe to extremely high or low temperatures.  Do not leave your RE-vibe in direct sunlight for an extended period of time or in a hot vehicle as this could cause damage to the components.  Take care not to damage or puncture your RE-vibe . Do not place your RE-vibe product in a dishwasher, washing machine, or dryer.  Do not use your RE-vibe product in a sauna or steam room.  Do not use abrasive cleaners to clean your RE-vibe product. Do not insert any objects into the micro-USB charging port or the programming ports, other than the provided micro-USB charging accessories and plastic programming tools, respectively.  

Limitation of Damages. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FOKUSLABS, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FOKUSLABS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Additional Disclaimer: The information contained in or provided through this site is intended for general viewer understanding and education only and is not intended to be and is not a substitute for professional advice. Use of this site and any information contained on or provided through this site is at your own risk and any information contained on or provided through this site section is provided on an "as is" basis without any representations or warranties.

Richard Brancaccio, CEO of FokusLabs, writes blog posts based upon his personal experiences and seven-plus years of professional experience working with children in varying capacities.  Richard hopes to provide clarity into how the world of special education works, share ideas and strategies that he has seen work for children in academic and home settings, and help readers understand what certain mental health conditions ( e.g., autism and ADHD) may look like.  Richard’s postings reflect his opinions and, in some instances, the opinions of those he may interview, but do not reflect, in any capacity, the opinions of any school system, professional organization, affiliated third party, or any other party.  Before changing your or your child’s medical or psychological regiment or treatments, and/or if you have any mental health questions or concerns, please consult the appropriate mental health providers for medical advice ( e.g., psychiatrists, psychologists, pediatricians, etc.).  Richard Brancaccio is not an attorney and this post does not constitute legal advice in any form.  For legal questions, it is important to seek the advice of qualified legal counsel.  To address any ambiguities in or inquire regarding this post, please email <Rich@FokusLabs.com>.

All written content of this website is property of FokusLabs, LLC.

For questions surrounding legal and similar issues, please email Rich@FokusLabs.com

  Privacy Policy

This privacy policy discloses the privacy practices for FokusLabs.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

  Information Collection, Use, and Sharing  

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information  
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security  
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Orders  
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies  
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

News & Updates

Sign up to get the latest on sales, new releases and more …